Our crew take pride in keeping our vehicles as organized and prepped as possible. This keeps us efficient and accountable. 

Brian McCabe, Field Operations Manager at SERVPRO of Maryland/NOVA, presents at our Ethics Continuing Education Class for insurance agents at Willis Towers Watson.

Mandy, also a licensed cosmetologist and still working several days a week, learned all of our office job duties very quickly!  Writing Xactimate estimates, monitoring and completing corporate and national program uploads, handling industry related mattes with customers and insurance professionals are just some of her many tasks during the day. Mandy is quickly learning and overseeing the usage of two additional specialty software packages that enable SERVPRO to more accurately and efficiently track jobs and customer contents.  We love having Mandy on our SERVPRO team!

Jessika, of SERVPRO Of Hunt Valley / Lutherville, is a our full-time Dispatcher and Scheduler. Jess was selected because of the teamwork she demonstrates, the manner in which she has developed the Dispatcher position behind the original job description, her acceptance and ownership of her job duties and her willingness to be proactive and forward-thinking. Jessika developed the "new" way we open our morning meeting to grab attention and star the day with a laugh from a funny video clip, a quick competitive game, an inspirational quote etc. Its been a huge success, helped strengthen camaraderie and made everyone pay attention more. Jessika sets a positive tone each day and that's key around here.