Ensuring Expertise Through Employee Training

5/5/2022 (Permalink)

Our staff receives extensive training in property damage restoration.

When you call SERVPRO Disaster Recovery Team - Team Wall for assistance with any restoration or construction emergency, you expect nothing less than the highest quality. In order to ensure that our team never fails to deliver the highest quality results for our customers, our staff receives extensive training in property damage restoration. Keep reading to learn more about the specifics of our expert staff’s training. 

Initial Franchise Training

During employee training, our future team members complete a 15-day, hands-on course that covers topics such as mold remediation, fire and water restoration, and carpet and upholstery cleaning. At the end of the course, employees pass an examination.

IICRC Training

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, which is the primary body certifying and setting the standards for the cleaning and restoration industries. Our SERVPRO Team Wall employees study and adhere to the IICRC’s standards for multiple areas, including water and fire restoration, mold remediation, and carpet and upholstery cleaning, in addition to other types of cleaning and restoration.

Employee Certification Training

Our voluntary certification program, presented through self-paced modules, supplement employees’ knowledge of topics such as crew training, water and fire restoration, and carpet and upholstery cleaning. 

e-Learnings

We also provide web-based training for all of the members of our staff. These courses are designed to be ongoing education materials. Oftentimes, course materials include video presentations and other supplemental materials that help employees pass a knowledge test at the conclusion of each module. We enjoy offering these e-learning opportunities because they keep employees on their toes, always learning in order to stay up to speed on industry knowledge and ensure that the services they provide continue to meet industry standards.

Continuing Education Classes

Lastly, we offer continuing education classes, both credited and uncredited, for all SERVPRO franchise staff, in addition to insurance agents, insurance adjusters, and real estate professionals. Topics range from “Understanding Mold in the Restoration Industry” to a mitigation awareness response seminar. 

You Can Trust SERVPRO

Visit our website for more information about why you should choose SERVPRO and SERVPRO Disaster Recovery Team - Team Wall in the event that your residential or commercial property faces an unexpected disaster. Be sure to check out our Customer Reviews and Testimonials, as well as our Before and After Photos. Remember that you can always trust SERVPRO Disaster Recovery Team - Team Wall and our highly trained employees to make it “Like it never even happened.”