Employee of the Quarter: Norma Hernandez

7/23/2021 (Permalink)

This quarter, we would like to highlight Norma Hernandez, our Fire and Smoke Crew Chief.

Every quarter, we recognize one employee who embodies SERVPRO Disaster Recovery Team - Team Wall’s “7 Pillars” that describe an outstanding team member. This quarter, we would like to highlight Norma Hernandez, our Fire and Smoke Crew Chief. After starting with SERVPRO Team Wall back in October of 2013, Norma has consistently expanded upon her skills and gained valuable experience in fire damage restoration. 

An Exemplary Employee

On a daily basis, Norma displays our “7 Pillars,” which make her an exemplary employee for her team members. These pillars include hustle, solutions, team, accountability, quality, persistence, and consistency. Norma especially excels in hustle, solutions, persistence, and accountability. Her co-workers can count on her every day to produce quality work. She hustles and comes up with solutions to obstacles when needed. On top of it all, she consistently shows up with a smile on her face and a great attitude.

Dedicated and Consistent Team Members

While Norma received the most votes in our office-wide “Employee of the Quarter” voting, four other team members tied for second place. These four employees, Reconstruction Technician Juan Duarte, Mitigation Crew Chief Brian Haines, Job File Coordinator Megan Badorrek, and Scheduling/Dispatch Coordinator Kristina Dubyoski, are all deserving of recognition as well. They are all important members of our team that produce high quality work within their departments, showing up each and every day to deliver solutions with smiles on their faces. They each care about what they do and will go the extra mile for our team, which is exactly what makes a praiseworthy SERVPRO employee.