Spotlighting Our Employees of the Quarter

4/22/2022 (Permalink)

Introducing our Employees of the Quarter, Kathy Milby and Amanda Berterman.

Reflecting back on this first quarter of 2022, SERVPRO Disaster Recovery Team - Team Wall would like to recognize an “Employee of the Quarter,” an award that celebrates one team member who has consistently upheld the qualities of an exemplary employee of our team throughout the quarter. This quarter, we are excited to announce our Customer Support Coordinator, Kathy Milby, as our centralized  "Employee of the Quarter" and Amanda Berterman as the "Employee of the Quarter" from SERVPRO Team Wall's Hunt Valley and Harford County team.

Kathy Milby

Since joining our team in the fall of 2020, Kathy has stepped into a role that requires providing a superb level of customer service to our insurance agent partners. On a daily basis, she keeps in close communication with agents throughout the lifecycle of a restoration project in order to keep them abreast of the project we are completing for their clients. While this is her job description, her impact on the company extends much further. She prides herself on being the Team Wall’s cheerleader, keeping everyone happy, motivated, and having fun. She takes most pride in promoting awareness and recognition of our team’s continued efforts to obtain Google reviews. Her most recent effort was called the “Google Downs,” in which she held a race between all three offices to see who could get the most Google reviews. And we’ll tell you- it was a nail biter! We ended up gaining 39 total Google reviews in the month of March alone for all of Team Wall thanks to Kathy’s efforts.

In addition to the “Google Downs” initiative, Kathy is always planning fun events to provide the team with a social outlet and keep team morale high. She has organized luncheons, get togethers, and most recently “Pi Day,” in which members of the team competed on “Team Sweet” vs “Team Savory”. Everyone submitted their pie for the contest and a winner was recognized in each category.

Beyond SERVPRO Team Wall, Kathy has been highly involved with the Cockeysville Fire Department since she was a young girl, as her entire family is wholly devoted to this amazing organization. Kathy continues to wow us in her academic pursuit as well, as she is currently enrolled in a Doctorate of History program and is embarking on her long journey to complete her dissertation. 

Kathy’s positive impact on Team Wall is felt in all offices and we feel grateful to have her as part of the team. Thank you for all that you do, Kathy!

Amanda Berterman

The “Employee of the Quarter” for SERVPRO Team Wall’s Hunt Valley and Harford County office is Amanda Berterman. Amanda has been with Team Wall for 6 years and started as an admin for reconstruction before assuming the role of Reconstruction Coordinator in 2020.  This past year, she was promoted to Construction Operations Manager.  We are in awe of Amanda’s organization and persistence, both of which help her reconstruction department achieve its goals.  She is a valued member of our team and we don’t know what we would do without her. We thank you for all you do, Amanda!